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Frequently Asked Questions

Cancellation Policy

Your appointment is very important to us at The ColorBar Salon. We understand life happens and if you must cancel or reschedule your appointment, please provide a 24-hour notice. This allows us time to adjust bookings and get other guests in that are on the waiting list.

However, if “last-minute” cancellations happen 3 consecutive times, we will implement a cancellation fee of 20% of the booked service amount, and you will be placed on “Same Day appointment only” status.

  • No Call or No Shows will be charged 50% of the service amount, payable at the next appointment in addition to the service provided.
  • We will continue to text, call, and/or email a confirmation of your scheduled appointment.

If you “No Show”, 50% of the booked service amount will be placed on your account and will be payable at the next appointment in addition to the service provided.

If phone number(s) or other information changes, please make sure we have your updated information.

***We will NEVER sell or give out any of your personal information.***

Late Policy

We understand things happen to cause people to be late for an appointment, a phone call will be appreciated. We will always try our best to get your service completed the same day, however, this might require you to reschedule for a later time or with a different stylist. ColorBar stylists book time per the service requested.

We appreciate every guest’s visit and the need for our policies.

Beauty Bank / Loyalty Program

Unlock the possibilities with the ColorBar’s Beauty Bank!

  • Receive points equal to 10x your specific service purchase
  • Book your next appointment before leaving the salon and receive 1,000 points
  • Every 1,000 points is equal to $1.00

Points can be redeemed towards future services or retail purchases

Points must be redeemed within 18 months

Guarantee / Return Policy

If you are not 100% satisfied with a service, let us know within 2 weeks of the service date. Re-do services will be determined by management.

Products can be returned for a salon credit up to 30 days after the product is purchased and the product must be at least 90% full and in original packaging.

Promotional items will be determined on a case-by-case basis. 

What if I have other questions?

If you have any questions regarding our policies or procedures please give us a call during our open hours (217) 670-2103

If you have any questions regarding our policies or procedures please give us a call during our open hours (217) 670-2103

Visit Us

3115 Atlanta St
Springfield , IL 62702
Get Directions

Hours

Monday – Friday | 8:00 AM – 8:00 PM
Saturday | 8:00 AM – 5:00 PM
Sunday | Closed

Contact Us

Call: (217) 670-2103
Fax: (217) 679-2847
E-Mail Us